Shipping, Payment, Return and Warranty Policy Information
HOME SURPLUS STORE PICKUP AND SHIPPING POLICY
You may pick up your order from either of our locations during normal business hours. To check availability of items on your order or to check stock prior to placing your order, please contact the store location where you would like to pick up your order. State and local sales tax will be collected on any order that will be picked up. As a security measure to prevent fraudulent use of your credit card, we ask that you present the same credit card you used to place your order online as well as a state issued photo ID when you pick up your order.
SMALL PACKAGE SHIPMENTS – ORDERS UNDER 70 POUNDS (For example: Faucets, locks)
The shipping cost for small package orders will be $12.95 plus 15% of the total order value. We will ship most small package orders via FedEx Ground, FedEx Home Delivery, UPS or USPS. Most small package orders placed before 12:00 noon, Monday through Friday, will be shipped the same day. Small package orders placed after 12:00 noon will be shipped the next business day. Small package orders generally take from 1 to 6 days to arrive at the delivery address.
–NOTE: Packages weighing under 70 pounds that are oversize per FedEx or UPS guidelines may be subject to an additional handling charge of up to $65.00 per package and may delay the processing of your order. Details about oversize packages may be viewed at the following UPS Web site: http://www.ups.com/content/us/en/resources/ship/packaging/dim_weight.html
LARGE PACKAGE AND HEAVYWEIGHT SHIPMENTS (For example: Doors, cabinets)
–LOCAL DELIVERY (NJ address within 60 miles of our Keyport, NJ location)
Heavyweight orders that will be shipped to a destination in New Jersey within 60 miles of our main warehouse in Keyport, NJ may be scheduled to ship via HOME SURPLUS truck. Curbside delivery is standard and we will advise you of the delivery date and approximate time so that you can arrange to have help available to receive your order. Heavyweight orders that ship via HOME SURPLUS truck will be charged a flat rate $100 fee if located within New Jersey and 25 miles of our Keyport NJ warehouse, and $150 for orders shipped to a New Jersey address 25 to 60 miles from our warehouse. Deliveries made outside of New Jersey will be subject to any toll surcharges. All deliveries made by a HOME SURPLUS truck are subject to NJ State sales tax.
–NON-LOCAL DELIVERY: Heavyweight orders that will be shipped outside of New Jersey or more than 60 miles from our Keyport, NJ warehouse will be sent by common carrier. Locate the state of the delivery address in the list below to determine your Truck Zone, then check the corresponding Truck Zone rate below to determine the average shipping cost to your state. These rates are representative of shipping costs for typical orders of products shipped on pallets.
–NOTE: Shipments to a residential address with a total weight over 100-lbs. will require delivery by a truck with a lift gate at an additional cost of $100.00.
–NOTE: Orders that include products which cannot be shipped on a single standard 48″x40″ pallet size are subject to additional shipping costs.
—- Examples of such items are:
– – – Orders with more than one pallet of assembled cabinets.
– – – Door slabs require shipping on non-standard oversize pallets.
– – – Prehung doors require special crating/packaging.
– – – Moulding over 7 feet in length require special handling.
–NOTE: When calculated shipping charges are higher than the total cost of the products ordered, the customer must arrange their own shipping.
You will be advised prior to processing of your order of any additional shipping or handling charges.
–NOTE: Shipments made to an address outside of normal transit routes may be subject to delivery surcharges. You will be advised prior to final processing of your order of any additional shipping or handling charges.Truck Zone 1 shipping cost is $125 plus 19% of the total order value.
Truck Zone 2 shipping cost is $200 plus 19% of the total order value.
Truck Zone 3 shipping cost is $250 plus 19% of the total order value.
Truck Zone 4 shipping cost is $350 plus 19% of the total order value.
Truck Zone 5 shipping cost is $500 plus 19% of the total order value.AL (Alabama) – Truck Zone 2
AR (Arkansas) – Truck Zone 3
AZ (Arizona) – Truck Zone 5
CA (California) – Truck Zone 5
CO (Colorado) – Truck Zone 4
CT (Connecticut) – Truck Zone 1
DE (Delaware) – Truck Zone 1
DC (District of Columbia) – Truck Zone 1
FL (Florida) – Truck Zone 3
GA (Georgia) – Truck Zone 2
IA (Iowa) – Truck Zone 3
ID (Idaho) – Truck Zone 5
IL (Illinois) – Truck Zone 2
IN (Indiana) – Truck Zone 2
KY (Kentucky) – Truck Zone 2
KS (Kansas) – Truck Zone 4
LA (Louisiana) – Truck Zone 3
MA (Massachusetts) – Truck Zone 1
MD (Maryland) – Truck Zone 1
ME (Maine) – Truck Zone 1
MI (Michigan) – Truck Zone 2
MN (Minnesota) – Truck Zone 3
MO (Missouri) – Truck Zone 3
MS (Mississippi) – Truck Zone 3
MT (Montana) – Truck Zone 5
ND (North Dakota) – Truck Zone 5
NE (Nebraska) – Truck Zone 4
NH (New Hampshire) – Truck Zone 1
NM (New Mexico) – Truck Zone 5
NV (Nevada) – Truck Zone 5
NY (New York – Excluding Manhattan) – Truck Zone 1
NY (New York – Manhattan) – Truck Zone 3
NC (North Carolina) – Truck Zone 1
OH (Ohio) – Truck Zone 1
OK (Oklahoma) – Truck Zone 4
OR (Oregon) – Truck Zone 5
PA (Pennsylvania) – Truck Zone 1
RI (Rhode Island) – Truck Zone 1
SC (South Carolina) – Truck Zone 1
SD (South Dakota) – Truck Zone 5
TN (Tennesee) – Truck Zone 2
TX (Texas) – Truck Zone 4
UT (Utah) – Truck Zone 5
VA (Virginia) – Truck Zone 1
VT (Vermont) – Truck Zone 1
WA (Washington) – Truck Zone 5
WI (Wisconsin) – Truck Zone 3
WV (West Virginia) – Truck Zone 1
WY (Wyoming) – Truck Zone 5
HOME SURPLUS SHIPPING CLAIM POLICY
Products are inspected prior to shipping and are packaged to avoid damage during transit, however there may be an occasion when a shipment is damaged after it leaves our warehouse. Please inspect all packages upon receipt, and note any damage to the shipping carton or crate on the bill of lading at time of receipt of delivery. Notify HOME SURPLUS of any such damage within 24 hours of receipt of delivery by sending an email to [email protected], or by calling HOME SURPLUS at 1-732-888-3600. If a delivery arrives with visible damage and you are not sure whether to accept the shipment, please contact HOME SURPLUS at 732-888-3600 to receive instruction on whether to accept or refuse the delivery. Even if there is no visible damage to the shipping carton you must inspect the products received and report any damage to HOME SURPLUS within 24 hours of receipt of delivery. Product defects, not damages, are handled under each manufacturer’s warranty policy.
HOME SURPLUS PAYMENT POLICY
Orders must be paid in full prior to product release for pickup or shipment.
IN STORE PAYMENTS
HOME SURPLUS accepts the following forms of payment:
1. Credit card: Discover, Mastercard and Visa with a United States billing address. Credit card must be present to swipe for any in store payment.
2. Debit card. You will be required to authorize the payment using your PIN.
3. Money Order, bank/cashiers check or certified check.
4. Personal and business checks may be accepted as payment for products which will not be taken for a minimum of five business days after the date the check is presented to HOME SURPLUS.
5. Cash payments no greater than $200.00.
DELIVERED AND SHIPPED ORDERS
HOME SURPLUS accepts the following forms of payment:
1. Credit card: Discover, Mastercard and Visa. Payments will be processed prior to the order leaving our warehouse. Orders that are delivered by HOME SURPLUS truck will include a copy of the credit card payment receipt which must be signed on delivery of the merchandise. Orders shipped via common carrier will be faxed a payment receipt that must be signed and faxed back to HOME SURPLUS prior to shipping. Orders paid by credit card must be shipped to the billing address of the credit card holder.
2. Money Order, bank/cashiers check or certified check. No additional cost for orders delivered by HOME SURPLUS truck. COD collection fees will be charged by the common carrier on orders that are not delivered by HOME SURPLUS truck.
3. Personal and business checks may be accepted as payment for products which will not be delivered for a minimum of five business days after the date the check is given to HOME SURPLUS.
PLEASE NOTE: Cash payment will NOT be accepted on delivered/shipped orders.
HOME SURPLUS PRODUCT WARRANTY POLICY
Products offered for sale in HOMES SURPLUS retail stores and on the HOME SURPLUS Web site are designed and manufactured to meet or exceed generally accepted industry standards. The products sold at HOME SURPLUS are manufactured by a number of different vendors in the United States and the global market. HOME SURPLUS makes no warranty as to the suitability of any product offered for sale for any specific application. Product warranties are provided by the manufacturer and are handled under the manufacturer’s warranty guidelines. HOME SURPLUS does not provide product warranties. Warranties are limited to the repair and/or replacement of defective materials only and no warranty is made or implied on installation services.
Many of the products we sell are covered under the individual manufacturer’s warranty, which will vary from product to product and from manufacturer to manufacturer. Please contact us to obtain warranty information for a specific product. Some manufacturers do not provide a formal written warranty policy, and any warranty claims with those manufacturers will be facilitated through HOME SURPLUS customer service. HOME SURPLUS will communicate with the manufacturer on the consumer’s behalf, however any warranty claim will be limited to the manufacturers resolution of the claim. Warranties are limited to the repair and/or replacement of defective materials only and no warranty is made or implied on installation services.
WOOD PRODUCTS WARRANTY EXCLUSIONS (Including cabinetry, doors, flooring, moldings, etc.)
Naturally occuring wood characteristics: Variations in color, grain, mineral streaks, knots and other wood qualities are not considered defects. Wood products will expand and contract with changes in climatic conditions, and the resulting dimensional variation of the natural wood product is not considered a defect. Finished wood products: Color variations in finished wood products is a natural occurrence due to wood species, age, wood character, and exposure to light and climatic changes. Such variations and changes are not considered defects, and for these reasons new and replacement wood products may not match display samples and/or existing wood products.
HOME SURPLUS RETURN POLICY
Original Receipt: The original receipt or packing slip is required for all returns and exchanges.Return & Exchange Period: Five (5) days after receipt of product(s).Home Surplus reserves the right to deny any return or exchange.Non-Returnable Items
Some items cannot be returned, including:
•Labor or assembly cost
•Items that are damaged, abused or otherwise modified
•Items that are missing accessories or component parts
•Items that are missing original packagingReturns In Store
Avoid shipping charges and receive a refund more quickly by returning your items to the
Home Surplus store where you made your purchase.
1.Include all original packing materials, component parts, accessories and instructions.
2.Bring your receipt or packing slip.Returns By Mail, UPS or FedEx
You can return small package online purchases through the mail, UPS or FedEX delivery service.
To ship a return of your online purchase:
1.Pack your return in the original shipping package, if possible.
2.Include the packing slip and return label, and indicate the reason for the return.
3.Include all original packing materials, manuals and accessories.
4.Send your return to:
180 Route 35 North
Keyport, NJ 07735For proof of delivery, we recommend that you return items via UPS, FedEx or insured USPS.Refund Method For online purchases:
•Refunds will be credited to the original credit card or PayPal account. A refund check will be issued/mailed for orders paid by check 30 days after the date of receipt of the check payment.
Refund Method For in-store purchases:
•Your refund will generally be in the same form as the original purchase. However, when the item was paid by cash or debit in an amount greater than $100 the refund will be in the form of a check.
HOME SURPLUS ORDER CANCELLATION POLICY
Please note that once you place your order Home Surplus will begin the order
fulfillment process, and for this reason an order cancellation request
must be submitted within 24 hours of placing your order. Cancellation
requests made after the 24 hour period will be subject to review by
management, but in most cases once the order is in process it cannot be
cancelled. Any order with assembled cabinetry, prehung doors, or any
special order items cannot be cancelled.