Thank you for your purchase! We appreciate your business, and we want you to be completely satisfied with your products. If you have any questions or concerns, please contact your local Home Surplus location or call 844-794-0400 for online orders.
RETURN POLICY:
All product(s) should be inspected for damage or shortages at time of pick up or delivery. All claims for damages or shortages should be made within 5 days of pick up or delivery.
All product(s) should be inspected prior to installation. Once product(s) is installed, it cannot be returned.
All products(s) marked Grab & Go in new condition, original packaging, and with proof of purchase can be returned or exchanged within 30 days of pick up or delivery.
All product(s) marked Available for Inter-store transfer in new condition, original packaging, with proof of purchase can be returned or exchanged within 30 days of pick up or delivery and are subject to a 20% restocking fee.
All Special Order product(s) are not returnable.
All Clearance product(s) are sold as-is and are not returnable.
All items eligible for return should be returned to your local Home Surplus location. For on-line orders, call 844-794-0400 for assistance.
Shipping and delivery charges are non-refundable unless the return is due to Home Surplus error.
The customer is solely responsible for all return shipping costs unless the return is due to Home Surplus error.
Refunds will be processed by the same method of payment as the original purchase. Refunds where the original payment was cash or check will be processed as a mail refund check.
Home Surplus is not liable for product defects, damage, or property damage due to faulty installation.
Note: Home Surplus return policies apply only to items purchased from Home Surplus (in store or online at homesurplus.com). Items purchased from a third-party or marketplace seller, but shipped by Home Surplus, must be returned to the selling party in accordance with their return policies.
Please contact your local Home Surplus location or 844-794-0400 for online orders with any questions.
We reserve the right to change this policy at any time.
For store pickup, delivery, shipping and warranty terms, see our Shipping & Return Policy.