DELIVERED AND SHIPPED ORDERS
HOME SURPLUS accepts the following forms of payment:
1. Credit card: Discover, Mastercard and Visa. Payments will be processed prior to the order leaving our warehouse. Orders that are delivered by HOME SURPLUS truck will include a copy of the credit card payment receipt which must be signed on delivery of the merchandise. Orders shipped via common carrier will be faxed a payment receipt that must be signed and faxed back to HOME SURPLUS prior to shipping. Orders paid by credit card must be shipped to the billing address of the credit card holder.
2. Money Order, bank/cashiers check or certified check. No additional cost for orders delivered by HOME SURPLUS truck. COD collection fees will be charged by the common carrier on orders that are not delivered by HOME SURPLUS truck.
3. Personal and business checks may be accepted as payment for products which will not be delivered for a minimum of five business days after the date the check is given to HOME SURPLUS.

PLEASE NOTE: Cash payment will NOT be accepted on delivered/shipped orders.

HOME SURPLUS PRODUCT WARRANTY POLICY

Products offered for sale in HOMES SURPLUS retail stores and on the HOME SURPLUS Web site are designed and manufactured to meet or exceed generally accepted industry standards. The products sold at HOME SURPLUS are manufactured by a number of different vendors in the United States and the global market. HOME SURPLUS makes no warranty as to the suitability of any product offered for sale for any specific application. Product warranties are provided by the manufacturer and are handled under the manufacturer’s warranty guidelines. HOME SURPLUS does not provide product warranties. Warranties are limited to the repair and/or replacement of defective materials only and no warranty is made or implied on installation services.

MANUFACTURER’S WARRANTY
Many of the products we sell are covered under the individual manufacturer’s warranty, which will vary from product to product and from manufacturer to manufacturer. Please contact us to obtain warranty information for a specific product. Some manufacturers do not provide a formal written warranty policy, and any warranty claims with those manufacturers will be facilitated through HOME SURPLUS customer service. HOME SURPLUS will communicate with the manufacturer on the consumer’s behalf, however any warranty claim will be limited to the manufacturers resolution of the claim. Warranties are limited to the repair and/or replacement of defective materials only and no warranty is made or implied on installation services.

WOOD PRODUCTS WARRANTY EXCLUSIONS (Including cabinetry, doors, flooring, moldings, etc.)
Naturally occuring wood characteristics: Variations in color, grain, mineral streaks, knots and other wood qualities are not considered defects. Wood products will expand and contract with changes in climatic conditions, and the resulting dimensional variation of the natural wood product is not considered a defect. Finished wood products: Color variations in finished wood products is a natural occurrence due to wood species, age, wood character, and exposure to light and climatic changes. Such variations and changes are not considered defects, and for these reasons new and replacement wood products may not match display samples and/or existing wood products.

HOME SURPLUS RETURN POLICY

Original Receipt: The original receipt or packing slip is required for all returns and exchanges.Return & Exchange Period: Five (5) days after receipt of product(s).Home Surplus reserves the right to deny any return or exchange.Non-Returnable Items
Some items cannot be returned, including:
•Shipping cost
•Labor or assembly cost
•Assembled cabinetry
•Prehung doors
•Items that are damaged, abused or otherwise modified
•Items that are missing accessories or component parts
•Items that are missing original packagingReturns In Store
Avoid shipping charges and receive a refund more quickly by returning your items to the
Home Surplus store where you made your purchase.
1.Include all original packing materials, component parts, accessories and instructions.
2.Bring your receipt or packing slip.Returns By Mail, UPS or FedEx
You can return small package online purchases through the mail, UPS or FedEX delivery service.
To ship a return of your online purchase:
1.Pack your return in the original shipping package, if possible.
2.Include the packing slip and return label, and indicate the reason for the return.
3.Include all original packing materials, manuals and accessories.
4.Send your return to:
HOME SURPLUS
180 Route 35 North
Keyport, NJ 07735For proof of delivery, we recommend that you return items via UPS, FedEx or insured USPS.Refund Method For online purchases:
•Refunds will be credited to the original credit card or PayPal account. A refund check will be issued/mailed for orders paid by check 30 days after the date of receipt of the check payment.
Refund Method For in-store purchases:
•Your refund will generally be in the same form as the original purchase. However, when the item was paid by cash or debit in an amount greater than $100 the refund will be in the form of a check.

HOME SURPLUS ORDER CANCELLATION POLICY